Covid-19 update

COVID-19 Risk Assessment & Method Statement


GRUBS UP are taking every possible step to ensure the safety of our people during the Covid-19 (Coronavirus) outbreak. We have listed below all of the measures that we have implemented in all areas of our business to enable us to trade safely and in compliance with the current UK Government guidelines. We ask that all of our customers respect and comply with these so that we can continue to trade.


We are continuing to monitor the UK government guidelines and will make any changes, as may be necessary.


All Areas of our Business

  • Training of all staff to ensure compliance with all the guidelines
  • Regular monitoring of the temperatures of our staff to ensure they are fit for work. Any staff who show any of the Covid-19 symptoms are advised to isolate for the recommended period of time
  • Daily reporting by our staff on whether any Covid-19 symptoms are shown by any members of their household
  • Surfaces and contact points are routinely sanitised
  • Cashless, contactless payments are actively encouraged (tip – Apple Pay allows contactless payments over £30). NB. we do continue to accept cash but politely request that this is a last resort


Kitchen and Production Unit

  • A timer is set to alarm every 15 minutes for the staff to wash their hands
  • Kitchen staff have minimal contact with our drivers and in any event, at a distance of 2 meters
  • Every workstation is 2meters apart
  • External meetings all held remotely and only employees of GRUBS UP are allowed on site


Takeaway Trade Counter

  • Only one customer in the trade counter at any given point
  • Customers to queue at least 2 meters apart from other customers ahead or behind them. Appropriate queue guidelines/markers will be placed outside
  • We politely ask that customers try to make a decision on their order before entering the unit (to ensure a quick movement of the queue!). An external menu will be placed outside to assist
  • A safety screen has been put in place for the safety of our staff and customers
  • Contact points are sanitised regularly (this includes door handles and card machines)
  • All work surfaces are also sanitised as frequently as possible
  • Staff wash their hands in-between serving each customer
  • A timer is set to alarm every 15 minutes for staff to wash their hands and be mindful not to touch their face
  • Please do not enter if you are showing any of the Covid-19 symptoms
  • Customers to sanitize their hands upon entry or wear the blue gloves to be provided


Retail Vans & Delivery

  • Our staff wear face masks
  • Customers cannot touch anything on the van, our staff will select items on the customers’ behalf
  • Customers must queue two metres apart and keep two metres back from the van, we have a two-metre barrier we put out at each drop
  • The card machine is sanitised after use; this is the only point of contact between our vehicle and the customer
  • Our staff sanitise their hands after each drop
  • Please be respectful to our drivers and, that due to the current change in regulations and the working environment, it is likely that it will take longer for our drivers to get to each stop. Any abuse of our staff for being late or enforcing our guidelines will not be tolerated
  • Please do not try to purchase any items if you are showing any of the Covid-19 symptoms